Create your account
Sign up, confirm your email, and understand the difference between joining an existing corporation and starting a new one.
There are two ways into ManageStrata, and which one you use decides what you see when you land.
If you were invited
Someone on your council or your property manager added you and sent an invitation email. Use the link in that email. It carries a token that ties your new login to the person record they already created for you — your lot, your role, your ledger.
Open the invitation link
It takes you to a page showing which corporation you are joining and in what role. If the link has expired, ask whoever invited you to resend it from Council & roster — invitations can be resent from the same row.
Set a password
Choose your own. Nobody on the council can see it, and nobody at ManageStrata can either.
Confirm your email
You will get a confirmation message. Clicking it verifies the address, which is also how the system matches you to the contact record your council created.
Signed up before the invitation arrived?
That still works, as long as you used the same email address the council put on your contact record. On your next sign-in, ManageStrata matches your verified email to that record and puts you into the corporation automatically. If the addresses differ, ask the council to re-invite you at the address you actually used.
If you are starting fresh
Nobody has invited you and your corporation is not on ManageStrata yet. Sign up with your email and password, and after confirming your address you land on Register your strata corporation.
Whoever does this becomes the corporation's first council administrator — the account that can then add everyone else. In practice this should be the council president, treasurer, or secretary, not the first owner who happens to click the link.
One corporation, one workspace
Do not create a second corporation for the same building. Every lot, ledger and document lives inside one workspace, and two half-populated workspaces is a painful thing to merge. If someone has already registered your building, ask them to invite you instead.
Continue to set up your corporation.
Signing in later
Sign in at managestrata.ca/login. ManageStrata sends you to the right place based on what your account belongs to:
| Your situation | Where you land |
|---|---|
| Member of one corporation | That corporation's dashboard |
| Member of several (e.g. a manager) | The dashboard, with a corporation switcher |
| Signed up but not yet a member | The registration page for a new corporation |
If you hold more than one role
It is normal to be both a council member and an owner of a lot — most council members are. ManageStrata does not make you keep two logins. Your account takes the most privileged role you hold, so you see the full council dashboard, and your own lot's account sits inside it like any other.
Forgot your password
Use the "Forgot password" link on the sign-in page. The reset email goes to your verified address. If it does not arrive, check spam, then confirm with your council that the address on your roster record is the one you are typing.
Nobody can log in as you
Council members and property managers can invite you, change your role, and revoke your access. They cannot see or set your password, and they cannot sign in as you. Anything done in your account was done by someone holding your credentials — which is why the audit trail records the account behind every action.
Still stuck? Open Support in the top bar of the app, ask the Assistant, or contact us.