Create your account
Sign up, confirm your email, and understand the difference between joining an existing corporation and starting a new one.
There are two ways into ManageStrata, and which one you use decides what you see when you land.
If you were invited
Someone on your council or your property manager added you and sent an invitation email. Use the link in that email. It carries a token that ties your new login to the person record they already created for you — your lot, your role, your ledger.
Open the invitation link
It asks you to Sign in or Create an account — it shows nothing about the corporation until you do. If you have never used ManageStrata, choose Create an account, which opens the sign-up form. If the link has expired, ask whoever invited you to resend it from Council & roster — invitations can be resent from the same row.
Set a password
Sign up with the address the invitation was sent to, and choose your own password — at least 8 characters. Nobody on the council can see it, and nobody at ManageStrata can either.
Confirm your email
You will get a confirmation message. Clicking it verifies the address and signs you in, and that verified address is how the system matches you to the contact record your council created — you land in your corporation, with no second trip to the invitation.
If you already have a ManageStrata login — say you're a manager, or on the council of another building — choose Sign in instead. The invitation then shows the corporation and the role you're joining it in, with an Accept invitation button.
Signed up before the invitation arrived?
That still works, as long as you used the same email address the council put on your contact record. On your next sign-in, ManageStrata matches your verified email to that record and puts you into the corporation automatically. If the addresses differ, ask the council to re-invite you at the address you actually used.
If you are starting fresh
Nobody has invited you and your corporation is not on ManageStrata yet. Sign up with your email and password, and after confirming your address you land on Register your strata corporation.
Found your building on managestrata.ca/strata?
The public directory at managestrata.ca/strata has a page for most BC strata corporations, from the SearchStrata registry. The Claim button on your building's page (for example Claim EPS3421) takes you to sign-up and carries your plan number with it, so registration can start from your building. If the registration form opens without it — after following the confirmation email, say — type the plan number into the lookup at the top. See starting from your plan number.
Whoever does this becomes the corporation's first council administrator — the account that can then add everyone else. In practice this should be the council president, treasurer, or secretary, not the first owner who happens to click the link.
One corporation, one workspace
Do not create a second corporation for the same building. Every lot, ledger and document lives inside one workspace, and two half-populated workspaces is a painful thing to merge. If someone has already registered your building, ask them to invite you instead.
Continue to set up your corporation.
One inbox, one account
Two things sit on the signup form that you'll only notice if you trip over them.
A "verify you're human" check. A Cloudflare check runs behind the sign-in, sign-up and password-reset forms. Most people never see it; a box appears only when Cloudflare wants you to solve something. If the form comes back saying "The security check didn't finish", give it a moment and try again — completing the challenge first if one has appeared. That's a check that hadn't finished, not a rejected account.
Gmail addresses fold to one inbox. Gmail ignores dots in the part before the @, and ignores everything after a +. So j.smith@gmail.com, jsmith+strata@gmail.com and jsmith@gmail.com are three spellings of one mailbox, and ManageStrata treats them as one account:
That email already has an account. Sign in below — or resend the confirmation email if you never confirmed it.
If you get that and don't remember signing up, you probably did — under a different spelling of the same address. Sign in, or use Forgot password? on the sign-in page.
Only Gmail is folded
Dot-insensitivity is a Gmail rule, not an internet one, and + tags are a
convention rather than a guarantee. Applying either to another provider risks
telling a genuinely new person their address is taken, and locking them out of an
account that doesn't exist. Every other domain is treated exactly as typed.
Don't use plus-addressing to make a test account
It won't make one — it resolves to the account you already have. To try the product with a separate corporation, ask us rather than working around the check. Getting help →
Signing in later
Sign in at managestrata.ca/login. ManageStrata sends you to the right place based on what your account belongs to:
| Your situation | Where you land |
|---|---|
| Member of one corporation | That corporation's dashboard |
| Member of several (e.g. a manager) | The dashboard, with a corporation switcher |
| Signed up but not yet a member | The registration page for a new corporation |
If you hold more than one role
It is normal to be both a council member and an owner of a lot — most council members are. ManageStrata does not make you keep two logins. Your account takes the most privileged role you hold, so you see the full council dashboard, and your own lot's account sits inside it like any other.
Forgot your password
Ask for a reset link
On the sign-in page, choose Forgot password? beside the Password label. Type the address you sign in with and choose Email me a reset link.
Open the email
The link lasts an hour and works once. If it has expired or was already used, the page says so and offers Send me a new link.
Choose a new password
Type it twice and choose Save new password. You're then signed out — on this device and every other one — and sign back in with the new password.
Being signed out everywhere is deliberate. People reset a password when they think someone else may have it, and this ends any session that someone else had open.
The reply to a reset request is the same whether or not the address has an account — "If that address has an account, a link to choose a new password is on its way." — so the form can't be used to find out who is a customer. That also means it can't tell you you've typed the wrong address. If nothing arrives, check spam, then confirm with your council that the address on your roster record is the one you are typing.
If you didn't ask for a reset email, ignore it — your password hasn't changed.
Nobody can log in as you
Council members and property managers can invite you, change your role, and revoke your access. They cannot see or set your password, and they cannot sign in as you. Anything done in your account was done by someone holding your credentials — which is why the audit trail records the account behind every action.
Still stuck? Open Support in the top bar of the app, ask the Assistant, or contact us.