The owner portal

If you own a lot, this is your guide. You do not need to read anything else in these docs.

Your council or property manager sent you an invitation email. Follow the link, set a password, and you are in. After that, sign in at managestrata.ca/login.

What you'll see

Your sidebar has two groups.

My account — your balance and invoices, and the repairs you've reported.

My building — announcements, meetings and votes, documents, and the corporation's compliance deadlines.

Plus the Assistant, which answers questions in plain language.

Your account and payments

Account & payments is the page you'll use most. It shows:

• Your balance — what you owe right now.
• Every invoice — strata fees, special levies, interest on arrears, with due dates and whether each is paid.
• A running history — every charge and payment against your lot, in order.

Paying online

If your corporation has enabled online payments, there's a Pay with card button. Pay there and it posts to your ledger automatically — no waiting for someone to record it.

If the balance looks wrong

Check the history first — the answer is usually there: interest on an overdue invoice you didn't know about, or a payment received after the statement you're comparing against. If it still looks wrong, contact your council with the date and amount of the payment you think is missing. They can move a payment recorded against the wrong lot, and every correction is recorded rather than quietly overwritten.

Reporting a repair

Maintenance → describe the issue. Say where it is and what's happening; a photo helps if you can add one.

After that you can watch it move along — requested, triaged, assigned, in progress, closed — without having to email anyone to ask.

Whether a repair is the corporation's responsibility or yours depends on your bylaws and where the damage is. Reporting it is always right; the council will tell you who pays.

Meetings and voting

Meetings & votes shows the meetings you're entitled to attend.

Before a meeting — read the notice and agenda, and the resolutions being put.

During voting — cast your vote on each resolution. You'll see the threshold it needs: a majority vote, a 3/4 vote, an 80% vote, or a unanimous vote. Majority and 3/4 are measured against the votes cast; 80% and unanimous against every eligible vote in the corporation.

If you can't attend — appoint a proxy, so someone present can vote your lot.

After — read the approved minutes.

Documents

Documents holds what the corporation has published — bylaws and rules, AGM and SGM minutes, financial statements, the depreciation report, insurance summaries.

You can also ask a question instead of hunting. "Can I have a dog?" or "what did we decide about the parkade?" — the answer comes back quoted from the actual documents with the page number, so you can check it yourself.

Announcements

Announcements is where notices from your council and property manager appear. You'll usually get these by email too, at the address on your roster record. If you aren't receiving them, tell your council your address may be out of date.

Compliance

Compliance shows your corporation's statutory deadlines and their status — most importantly, the depreciation report. It's worth a look before you buy, sell, or vote on a levy: the health of the reserve fund is the single biggest predictor of a surprise bill. See depreciation reports.

What you can't see, and why

By design, an owner cannot see:

• the corporation's overall finances;
• other owners' balances or accounts;
• the roster's contact details;
• council-only tools like vendors, forms and settings.

Your right to corporate records is set by your province's legislation and your bylaws — ask your council, and they can produce what you're entitled to. The software isn't the arbiter of that.

Getting help

Ask the Assistant first — it's fastest for "what do I owe" and "what do the bylaws say". For anything about a decision, a charge, or a repair, your council is the right audience, not ManageStrata support. We can fix the software; only they can answer for the strata.